AC Hotel San Jose Downtown - San Jose, California

Kathryn Thompson

Well, let's start with service and location

Service: we got in about 11:45 super tired from driving about 6 hours. We got in, and the front desk wasn't present. There was a sign stating they would be right back
Right back.....15 mins or so later?
Never apologize for the wait or have a friendly customer service. "How was your drive....etc?"

The rest of the hotel was fine

Location:
Well you have to pay to park .....ok
We parked and in the morning my car was broken into.
THIS shouldn't be happening. I was parked in a secure location under the protection of the hotel, right Wrong

Now the security is doing their job, but could they have prevented this? Maybe! I'm not sure all I know is this not only happened to me but to another as well.

Bottom line, this hotel can't guarantee the safety of your car. I wouldn't stay here JUST because of this situation

They need to do a better job with protecting their parking garage.

M R

First time staying here after years of staying at other hotels in downtown San Jose. Clean and comfortable room, perfect for two but not more in the king room. Quiet, pretty well lit too. Check-in staff were helpful and polite. Parking garage. Located within walking distance to downtown area.

Mushu Puma

Tiny, but clean rooms. Service was great, but the cost did not reflect what you got.

Terrible restrooms. Frosted glass sliding door affords no privacy when using the restroom. With the door shut you can see into the room. Shower doesn't have a door, so you end up soaking the floor.

Michael C

Great location with walkability throughout the area. Easy access to the major highways and stadium. Rooms were large and clean. The in room coffee maker was meh and don't order the pizza downstairs unless you are starving.

Kevin Weldon

Great Place to stay, Very Clean! We came for Lions Game. Back and forth less then 30 min. Drive. Right next to Shark Tank for NHL Games. Easy walk 3 blocks to a bunch of Bars and assorted resteraunts. Parking garage $25 come and go as you please or $22. 1 time use. You leave and come back pay another $22. Use your Marriot rewards here too, it's a partner to Marriot.
Didn't try the morning buffet. And don't know the cost. But area looked big enough and Clean.

Denee Spears

I travel for work and my job puts me in hotels of their choosing. And this one by far is definitely one of my favorites. The staff here is amazing and so accommodating. Angela, at the front desk, answers any and all questions with ease and is so helpful with any hiccups I have come across. Having a friendly face when I walk in from a long day goes a long way. Thank you for being you! ?

Annie wong

It’s a good hotel room but the power outlet makes very high pitch noises next to the bed and desk. It drives me nuts and gives me a bad headache. I cannot even wanna spend more than minutes in the room. The maintenance guy was very nice and tried to cover the outlets but it does not work very well

Nick Papagiorgio

Room housekeeping was good. Location is okay. They cannot do much about that. The bar prices are ridiculous. $30.64 for a double Titos.